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What is Digital Transformation?#

Digital Transformation is a strategic, high-level initiative that integrates digital technologies into all areas of the city, fundamentally changing how it operates and delivers value to its citizens and customers. It's a comprehensive and ongoing process that reimagines existing business models, processes, and customer experiences in the context of a digital-first world.

At its core, Digital Transformation is about more than just adopting new technologies; it's about leveraging these technologies to enable new or modify existing business processes, culture, and customer experiences to meet changing market and business requirements.

This transformation journey involves a shift from legacy systems and traditional methods of operation to innovative solutions and practices that enhance operational efficiency, customer engagement, and competitive differentiation. It's about harnessing the power of data, analytics, cloud computing, artificial intelligence, and other digital tools to drive innovation, create value, and accelerate growth.

In essence, Digital Transformation is the path to the future, enabling the city to adapt, compete, and thrive in the rapidly evolving digital landscape.

Four Axis' of Digital Transformation#

Chess board

Digital Strategy

Create a digital business strategy that details the digital ambition and journey to define how the company will leverage digital technologies to develop its digital business.

Compass in hand

I&T Operating Model

Design an information and technology (I&T) operating model to match the digital ambitions by focusing on talent, organization structure, decision rights, and sourcing and alliances.

Woman working on laptop

Culture

Evolve the organization’s culture by defining the key attributes and creating an action plan to attain the desired mindset and behaviors needed to achieve the business strategy.

Fiberoptics

Technology Foundation

Establish the technology foundations by providing shared technology platforms that enable teams to work together to build the digital capabilities themselves.