Yes, customers are welcome to pay with a debit card. All mentions of credit cards on this page also apply to debit cards.

No, there aren't additional fees for credit card payments.

Payments with a bank account can be made by logging in to your Utilities account. One-time payments without logging in are currently limited to credit card transactions.

No. At this time, automatic payments can only be managed by logging in to your Utilities account and using a checking or savings account.

Utilities accepts Visa, MasterCard and Discover. American Express is not accepted.

After your credit card payment is approved, it will post to your account within a few minutes.

Double-check that you entered your full 11-digit account number without hyphens or spaces. If your account doesn't have a balance or is inactive, it may not recognize your account. Please call 970‑212‑2900 to complete an Account Inquiry or speak with a representative for assistance.

You will likely receive an error if your account is inactive. Pay by calling 970‑212‑2900 and using the automated phone system or by speaking with a representative.

Yes, your service will be restored, but only if you pay the full balance due. Service is typically restored in a few minutes, although it can take up to two hours.

This error is displayed if you choose Add Item after typing in your account number. Instead, choose Search. This will present your account information and balance due.

Account balances are updated each day at 5:00 a.m. Any payment made after this time will not be reflected until the following day. For your current account balance, call 970‑212‑2900 and select the Account Inquiry option after entering your account number.

To avoid unintended duplicate payments, the system will not allow multiple payments to an account in the same amount on the same day. If making partial payments on the same day, please use different amounts (as little as one cent apart).

Select Utilities as the Payment Category. Payment Type will default to Utilities Web, and you'll be prompted for your account number.

This information is collected to send a receipt after your payment is processed.

This field refers to the billing zip code associated with your credit card.

Make sure you're trying to adjust the Payment Amount and not the Amount Due. The Amount Due cannot be changed and is only current as of 5:00 a.m. If you're on the Payment Information screen, select Back to Payment Information located at the bottom of the page.

These icons can be used to delete or edit the payment information.

After you click Make Payment, the following screen will say, "Thank you for your payment. Approved." If you see "Declined" or "General Failure," your payment was not successful.

If you are unsure who made a payment to your account, please call 970‑212‑2900 to speak with a representative who can investigate where the payment originated.

If you didn't pay enough, you can submit another payment for the difference between your balance and the amount paid. If you overpaid, your account will have a credit balance that will be applied to your next bill. If you need assistance with a correction, please call 970‑212‑2900 to speak with a representative.