Customers can call us at 970-212-2900 or come in person to 222 Laporte Ave. Please do not email start or stop requests.

No, deposits are not required. We charge an activation fee of $19.65 per account.

We require one business day, but customers can call up to 30 days in advance.

No. We are unable to backdate services.

No. Most of our residential meters are digital and do not need personnel to visit the property to energize the meter. If a service representative does go in person, the customer does not need to be there unless access to the meter is restricted.

It can take four to six weeks to see the first bill on a new account. We bill in cycles based on geographic location. Often a customer happens to just miss the bill date on a new address and will not see a bill until the following month.

We charge a one-time $19.65 start-up fee on any first bill for an address.

Our billing is done in roughly 30-day cycles that are timed based on your geographical area. Unfortunately, this means that customers do not have the option to change when bills are due. However, because it is based on amount of days rather than a specific day of the month, the due date will vary slightly each month.

Fort Collins Utilities residential electric customers are charged based on a TOD electric pricing structure. With TOD pricing, when you use electricity is as important as how much electricity you use.

TOD has two levels of pricing: off-peak and on-peak, and two seasons: non-summer and summer. Save money by shifting your electric use to the lower-priced, off-peak hours or by reducing your use.

More Information and Ways to Save

Heating and cooling account for nearly half of the typical home’s energy usage. Changes in the weather can drastically change billing amounts month to month.

Tips to Save

Stormwater rates pay for construction and maintenance of Fort Collins' stormwater system, which helps protect residents and businesses during storms and floods. All developed properties within city limits pay stormwater rates.

Learn More

Fort Collins Utilities bills you for what you’ve already used. When you stop service, often there will be usage that has not yet been covered on a bill. For example, if a customer receives a bill on the 15th and sets a stop service date of the 20th, they would receive the normal bill on the 15th, and then a second bill after the 20th that would include the balance of the previous bill as well as the additional use from the 15th to the 20th.  

The web portal only reflects payments that were made using your online account. Other payment methods will not be viewable on the website. Additionally, the balance information on the web portal does not update following a payment, it simply shows images of bills. Any payments made will show on the next bill.

The online account is customer controlled. We do not update it with new account numbers. To add a new account number to the profile, select View Enrolled Accounts option under the Profile tab and add the new account number found on the bill. Customers do NOT need to create a new profile when they move. Just add the new number to your existing profile and it will appear.

Sign Into Your Online Account