In order to protect our financial investment, Fort Collins Utilities purchased an extended meter warranty as part of the original Advanced Meter Fort Collins project. The exchange of the meters will not affect Utilities customers' rates.

At the time of the exchange, an installer will knock on your door to let you know the equipment is being exchanged. You don’t need to be home, but access to the meter is required. Meter exchanges may cause a momentary power outage. Once installation is complete, a notice will be left at your door.

If installation cannot be completed, you’ll find a notice on your door with rescheduling information. Specific routes and timing for replacing affected meters are currently being developed. Plans call for the exchange of all affected meters by the end of 2018.

Up-to-date information will be available on the project website or by calling Customer Service at 970-212-2900. You also can schedule an appointment by calling 970-658-9111.

Fort Collins Utilities is working with Utility Partners of America (UPA) to exchange the electric meters. All installers will be wearing photo identification and vehicles will be clearly marked with UPA and Fort Collins Utilities logos.

There was an issue with the meter manufacturing process on certain meters that may result in meters that stop measuring electricity usage. Meters are being replaced proactively to keep the system running efficiently.

Utilities follows industry best practices including calibration testing on 3 percent of incoming new electric meters (statistically valid sample) against a NIST certified standard to verify accuracy. All of the electric meters that have been exchanged in the field are tested to the same standard. Those that have been tested have been within the American National Standards Institute (ANSI) document C12.20 calibration guidelines. If some current data is missing, previous meter interval data is used to estimate usage.
Utility Partners of America (UPA) is the contractor that will exchange the electric meters.