• Allotment: The volume of water a given tap can use in a 12-month period (Dec. 1 – Nov. 30) before incurring an Excess Water Use surcharge. The allotment volume is based on the amount of WSR satisfied at the time of development plus any increases to the allotment paid for after development. A customer may increase their allotment at any time by paying WSR fees or providing City water certificates and credits.   
  
  
• Excess Water Use surcharge: A volumetric charge based on all water used through the remainder of a 12-month billing period once a customer has exceeded their annual allotment. The 12-month accrual period is Dec. 1 – Nov. 30. This surcharge is tied to the cash rate for the WSR fee and is subject to change each year. Surcharges are applied in addition to the regular utility rates.

• Commercial: All non-residential commercial, industrial, public entity, group housing, nursing homes, fraternities, hotels, motels, commonly owned areas, clubhouses, and pools, including HOA common spaces and irrigation accounts. Multi-family development and redevelopment do not fall into this category.
  
  
• Water Supply Requirement (WSR): A WSR fee is collected to pay for the use of water necessary to serve a development. It covers the impacts of that new development or redevelopment on the water supply, from the source all the way to the water treatment facility. WSRs provide the revenue to develop reliable water resources for the development, including water rights and associated infrastructure.

How are allotments determined?
Allotments are determined at the time of development and are based on estimated use by business type and existing tap size.

What is the purpose of an allotment?
Depending on the type of business, some customers use more water than others. Water allotments are based on the amount of Water Supply Requirements (WSR) provided to Utilities to meet the customer’s needs. Funds collected through Excess Water Use surcharges, which are applied to water use over the allotment, allow Utilities to acquire additional water supplies if a customer uses more water than their allotment.

What is the purpose of the Excess Water Use surcharge?
Unlike regular utility rates, which cover the cost of operation and maintenance of the distribution system, revenue from EWU surcharges go toward acquiring, developing and improving Utilities’ water resources to address the impact of customers exceeding their planned water demands/allotments.

How do I know if am going to receive an Excess Water Use surcharge?
Monitoring use is essential to ensuring an account does not exceed its allotment. Sign up for our complimentary monitoring service, My Water. The Landscape Water Budget Program is another great complimentary monitoring service for taps with irrigation.

If I exceed my allotment, when will I start to see the Excess Water Use surcharge on my bill?
The surcharge will appear on the monthly bill when the allotment was first exceeded. It will be applied for the remainder of the calendar year as well. For example, if a customer exceeds their allotment in the middle of July, the surcharge will appear for the first time on the July bill and will appear on all subsequent bills for the remainder of the year.

How do I determine what my allotment is?
For more information, call Utilities Customer Accounts at 970‑416‑4268 or sign up for our free monitoring service, MyWater.

How do I determine if I need to increase my allotment?
Fort Collins Utilities can determine if an increase to an assigned allotment is needed or if a customer can improve their water efficiency to use less than their assigned allotment. Contact Utilities Water Conservation for more information at 970‑416‑4371 or WaterConservationStaff@fcgov.com.

How can I increase my allotment?
First, contact Utilities Water Conservation at 970‑416‑4371 to determine if it is necessary to increase the allotment. If it is, customers can pay to increase the allotment at any time.

Who can I contact with questions?
Reach out to our Customer Accounts team at UtilitiesBizResourceTeam@fcgov.com or 970‑416‑4371.